Francesco Di Perna
Francesco Di Perna was born in Naples on 17 July 1965.
Since June 2018 he’s Flash Fiber’s Chief Technology Officer, he has in charge the activities of implementation, delivery and maintenance of the network, also the information technology activities of the Company.
During the three years prior to then, within the context of the management of TIM’s access network, he was in charge of the delivery process, of the management of national operations, and of monitoring complex services and processes on behalf of wholesale and retail clients.
From 2012 to 2015 he was Area Manager for Central Italy (Lazio, Tuscany, Liguria, Sardinia, Abruzzo and Molise) with regard to the creation, maintenance, delivery and assurance of the access network, and as such was responsible for around 5,000 field engineers operating in those regions.
From 2008 to 2012 he was in charge of technical assistance to retail and wholesale clients, through front-end, back-office and specialist support provided by around 3,000 on-line engineers.
In previous years, he worked in Technical Customer Operations for Telecom Italia’s residential customers, managing the internal and external call centres and the specialised back offices.
From 2000 to 2006 he was involved in various start ups; first he was customer care manager at Tin.it (internet service provider of Telecom Italia) from its launch until its merger in Seat Pagine Gialle. Then he was made manager of the customer service at Virgilio (Internet portal) and at Matrix, before being appointed Key Account Manager for the Customer Operations of the start up La7CartaPiù, a company managing payment services on La7’s Terrestrial Digital TV.
In previous years, he was Customer Service Manager for Telecom Italia, and also Sales Manager for the company’s branches located in various different Italian provinces.
After obtaining a high-school diploma in science, he graduated in Electronic Engineering – specialising in telecommunications – from Ancona University (now the Polytechnic-University of the Marche), with a final-year dissertation on the codes used in fibre optic transmission.